Frequently Asked Questions

Q: Where are you based?

A: We're happily based in Hartford, Connecticut.

Q: How does shipping works?

A: Shipping is free for orders above $50. We ship our products from the USA warehouses reaching your door in 4-5 days.

Q: How do I track my order?

A: At present, we are working to integrate tracking solutions. In the meantime, send an email to customersupport@venusclothings.com with your order number. We will update the details for you quickly.

Q: What if I need to return something?

A: No worries! Please contact us immediately, and we'll help you through the process - we'll send you a prepaid mailer to return the item. We won't ask questions or reasons for return. Please have a look at our return policy.

https://www.bieuvana.com/pages/refund-policy 

Q: How do we contact you?

A: Email us at customersupport@bieuvana.com, or Call us at 860 580 9515.  If the call goes to voice mail, please leave a message, and we will promptly call back to address your needs.

Q: Do you add new products?

A: We refresh our weekly inventory basis. So, additional products are added based on quantity availability and shipping times. Please check to find exciting and quality products by visiting our online store.